Return & Refund Policy

At SharkTools.co.uk, we are committed to providing dependable service and handling eligible return and refund requests fairly and in accordance with applicable consumer law.

Change-of-Mind Returns

For most eligible online purchases, you may notify us that you wish to cancel your purchase within 14 days of receiving your order, without providing a reason.

After notifying us of your decision to cancel, you must normally return the product within a further 14 days.

To request a return, please contact us:

Email: contact@sharktools.co.uk
Phone: +1 (917) 522-8765
Live Chat: Monday–Friday, 9:00 AM–5:00 PM CET

Please include your full name, order number and the product you wish to return.

Please contact us before sending a product back so that our customer support team can provide the appropriate return instructions.

Product Condition

You may inspect the product as you reasonably would in a physical shop to establish its nature, characteristics and functionality.

Products should be returned with all included accessories, manuals, parts and original packaging where reasonably possible.

We may make a deduction from your refund if handling beyond what is reasonably necessary to inspect the product has reduced its value, subject to applicable consumer law.

Return Delivery Costs

Customers are normally responsible for the direct cost of returning change-of-mind purchases where this has been communicated as required by law, unless otherwise agreed.

Please contact us before arranging your return so our team can provide the correct return instructions.

SharkTools.co.uk will cover reasonable return costs where a product is faulty, damaged on arrival, incorrectly supplied or where we are otherwise required to do so by law.

Damaged, Faulty or Incorrect Products

Please contact us promptly if your order arrives:

• Damaged

• Defective or faulty

• Incomplete

• Different from the product you ordered

We may ask you to provide your order number, proof of purchase and clear photographs or videos showing the issue. This information allows our team to assess the problem and determine an appropriate resolution.

Depending on the circumstances and your statutory rights, the available resolution may include a repair, replacement, price reduction, partial refund or full refund.

Discounted or promotional products retain the statutory rights applicable to products sold at their regular price.

Refund Processing

Approved refunds will be issued to the original payment method.

For eligible change-of-mind cancellations, we will refund the product price together with the cost of our standard delivery option where required by applicable consumer law.

Additional amounts paid specifically for express, premium or upgraded delivery may not be refundable beyond the cost of standard delivery.

Where permitted by law, we may withhold a refund until we have received the returned product or you provide acceptable evidence that it has been sent back.

Eligible refunds will normally be processed within 14 days after we receive the returned product or acceptable proof of return, as applicable.

After we process a refund, your bank or payment provider may require additional time for the funds to appear in your account.

Products Not Eligible for Change-of-Mind Returns

Certain products may be excluded from change-of-mind cancellation rights where permitted by applicable law. These may include:

• Personalised or custom-made products

• Perishable products

• Sealed products unsuitable for return for health or hygiene reasons once unsealed

• Products that have become inseparably mixed with another item after delivery

• Other products specifically excluded under applicable consumer law

These exclusions do not affect your statutory rights where a product is faulty, damaged or incorrectly supplied.

Misuse and Accidental Damage

We may reject claims that relate solely to damage caused by misuse, accidental damage, improper handling, unauthorised modifications, failure to follow manufacturer instructions, neglect or normal wear and tear.

This does not affect any statutory rights you may have regarding an unrelated fault that existed when the product was supplied.

Statutory Consumer Rights

Nothing in this Return & Refund Policy limits, excludes or removes your statutory consumer rights.

By purchasing through SharkTools.co.uk, you acknowledge that you have read and understood this Return & Refund Policy.