Shipping Policy

SharkTools.co.uk offers delivery across the United Kingdom and to selected international destinations where available. Available shipping methods and any applicable charges will be displayed at checkout.

Order Processing

Orders are processed after payment has been successfully completed and confirmed. Once your order enters processing, it will be prepared for dispatch.

You will receive an order confirmation using the contact information provided during checkout.

Estimated Delivery

Estimated delivery typically takes 5–8 business days, depending on the product, destination, courier and customs processing where applicable.

Delivery times are estimates and cannot be guaranteed. During particularly busy periods, delivery may take slightly longer.

Delivery Delays

Occasionally, circumstances outside our reasonable control may affect delivery times. These can include:

• Courier or transportation disruptions

• Customs clearance

• Severe weather conditions

• Public or bank holidays

• High-volume delivery periods

• Other unforeseen logistical circumstances

We will make reasonable efforts to assist customers if a significant delivery issue occurs.

Delivery Information

Customers are responsible for providing complete and accurate delivery information when placing an order.

Incorrect or incomplete addresses may result in delays, failed deliveries or additional charges.

Please review your shipping information carefully before completing your purchase.

Returned & Unsuccessful Deliveries

If a parcel is returned to us because of an incorrect address, unsuccessful delivery attempt, refusal of delivery or failure to collect the parcel, additional shipping charges may apply before the order can be resent.

Order Tracking

Where tracking is available, tracking information will be sent by email once your order has been dispatched.

Please allow some time for tracking information to become active after receiving your dispatch confirmation.

Parcels Marked as Delivered

If your tracking information shows that your parcel has been delivered but you cannot locate it, please first check:

• With other members of your household

• With neighbours

• Reception or concierge areas

• Designated safe places

• Directly with the delivery courier

If you are still unable to locate your order, please contact our customer support team promptly so we can assist you.

Contact Us

For questions about shipping, tracking or an existing order, please contact:

Email: contact@sharktools.co.uk
Phone: +1 (917) 522-8765
Live Chat: Monday–Friday, 9:00 AM–5:00 PM CET