Terms of Service

These Terms of Service govern your use of SharkTools.co.uk and any purchases made through our website. By visiting our website, placing an order, or using our services, you agree to these terms.

About SharkTools.co.uk

SharkTools.co.uk is an independent online retailer offering a carefully selected range of home, outdoor and everyday products at competitive prices.

SharkTools.co.uk operates independently and is not affiliated with or endorsed by SharkNinja or its affiliated companies.

Product Information

We aim to ensure that product descriptions, photographs, specifications, prices and availability displayed on our website are accurate. However, minor variations may occur, and we reserve the right to correct errors or update product information when necessary.

Product availability is subject to stock and is not guaranteed until your order has been accepted.

Orders and Acceptance

After placing an order, you will receive an order confirmation. This confirms that we have received your order but does not necessarily mean that your order has been accepted.

We reserve the right to refuse or cancel an order due to:

• Product unavailability

• Incorrect pricing or product information

• Payment or authorisation problems

• Suspected fraud or unauthorised activity

• Incorrect customer or delivery information

• Circumstances preventing us from fulfilling the order

If an order is cancelled after payment has been collected, the applicable amount will be refunded to the original payment method.

Prices and Payment

All prices are displayed in the currency shown on our website. Any applicable delivery charges or taxes will be displayed during checkout where required.

Payment must be successfully completed and authorised before an order can be processed. We accept the payment methods displayed at checkout.

Delivery

Available delivery methods, charges and estimated delivery times will be displayed during checkout or provided with your order information.

Estimated delivery typically takes 5–8 business days, depending on the destination, processing time and delivery carrier.

Delivery estimates are not guaranteed. Delays may occasionally occur due to carrier disruptions, weather conditions, customs processing, product availability or circumstances beyond our reasonable control.

Customers are responsible for providing complete and accurate delivery information when placing an order. Additional charges may apply if an order needs to be resent because incorrect information was provided or a delivery was not accepted or collected.

Cancellations and Returns

Customers purchasing online may have the legal right to cancel eligible orders within 14 days of receiving the goods, subject to applicable exceptions.

After notifying us of a cancellation, eligible products should normally be returned within 14 days. Products should be returned in their original condition and should not be handled beyond what is reasonably necessary to inspect them.

Customers may be responsible for return shipping costs for change-of-mind returns unless otherwise stated. This does not apply where a product is faulty, damaged, incorrectly supplied or where applicable law requires us to cover the return cost.

Certain products may be excluded from change-of-mind cancellation rights where permitted by law.

Please refer to our Cancellation Policy and Return & Refund Policy for additional information.

Faulty, Damaged or Incorrect Products

Products must be as described, fit for purpose and of satisfactory quality in accordance with applicable consumer law.

If your product arrives damaged, defective, incomplete or different from what you ordered, please contact our customer support team promptly.

We may request your order number together with photographs or videos showing the issue so that we can review your request.

Depending on the circumstances and your applicable legal rights, an appropriate solution may include a repair, replacement, price reduction or refund.

Nothing in these Terms of Service limits your statutory consumer rights.

Product Use and Safety

Customers are responsible for reading and following all instructions, warnings, operating guidance and safety information supplied with a product.

Products should only be used for their intended purpose and in accordance with the manufacturer's instructions.

SharkTools.co.uk is not responsible for damage or injury resulting from misuse, improper handling, unauthorised modifications, inadequate maintenance or failure to follow applicable safety instructions, except where liability cannot legally be excluded.

Manufacturer Warranties

Certain products may include a manufacturer's warranty. Where applicable, manufacturer warranties are provided in addition to and do not replace your statutory consumer rights.

Limitation of Liability

Nothing in these terms excludes or limits liability where doing so would be unlawful, including liability for fraud, fraudulent misrepresentation, or death or personal injury caused by negligence.

To the extent permitted by applicable law, SharkTools.co.uk will not be responsible for indirect or unforeseeable losses resulting from the use of our website, services or products.

Website Use

You must not misuse our website, attempt to gain unauthorised access, introduce malicious or harmful software, interfere with the operation of the website, or use our services for unlawful purposes.

Website content, branding, text, graphics and design may not be copied, reproduced or commercially used without appropriate permission. Product names, trademarks, photographs and other intellectual property belonging to manufacturers or third parties remain the property of their respective owners.

Privacy

Personal information is collected, stored and processed in accordance with our Privacy Policy and Cookies Policy.

Changes to These Terms

We may update these Terms of Service when necessary to reflect changes to our services, business practices or applicable legal requirements.

Changes will apply from the date the revised terms are published and will not affect orders already accepted unless required by law.

Governing Law

These terms are governed by applicable laws of the United Kingdom. Customers retain any rights available to them under applicable consumer protection legislation.

Contact Us

For questions regarding these Terms of Service, products, orders, delivery or returns, please contact our customer support team:

Email: contact@sharktools.co.uk
Phone: +1 (917) 522-8765
Live Chat: Monday–Friday, 9:00 AM–5:00 PM CET